Refund & Return Policy

At Alohaxsy Essentials, we want you to be satisfied with your purchase.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be returned in original packaging

Return Shipping

Customers are responsible for paying return shipping costs.

Restocking Fees

We do not charge restocking fees.

Final Sale Items

We currently do not designate any items as final sale.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved.
Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at:
infinitealohallc@gmail.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at infinitealohallc@gmail.com.

Contact Us

You can always contact us for any return question at infinitealohallc@gmail.com.